Norfolk Psychological Therapies

Francesca Smith - BABCP Accredited Psychological Therapist

I am a BABCP (British Association for Behavioural and Cognitive Psychotherapies) Accredited Cognitive Behavioural Therapist (CBT) and Eye Movement Densensitisation and Reprocessing (EMDR) Practitioner. I have over 10 years experience working with clients with mental health difficulties in the NHS and voluntary sector settings. I trained in EMDR under EMDR Europe & Ireland Association's first president Richard Mitchell. 

I provide online and face to face 1:1 CBT & EMDR for adults over 18 years of age experiencing emotional and psychological difficulties such as anxiety (including health anxiety, social anxiety and OCD), depression, post natal depression & anxiety, Post-Traumatic Stress Disorder (PTSD), low self-esteem and work-related stress. Sessions are held at a welcoming and professional location in central Norwich with parking nearby.

At this uncertain and difficult time of self-isolating due to COVID-19 I am offering sessions online and via telephone on how to manage psychological wellbeing and distress. Feeling isolated at home can be a difficult experience at the best of times let alone when there is added uncertainty. We need a sense of community to help us feel psychologically well so this sudden change is a challenge to us all.

I am a highly empathic therapist and take a gentle but pragmatic approach to help people work through their difficulties. I bring a strengths focused approach to help us reach your goals together.

Each session lasts around 60 minutes for CBT and 60 to 90 minutes for EMDR (the fee remains the same for both). Please note 24 hours notice is required for cancellations.

Daytime, evening and weekend appointments are available. Please get in touch if you would like to arrange a free 15 minute telephone consultation or to book an initial assessment.

What are CBT & EMDR?

CBT, Cognitive Behavioural Therapy, is an evidence-based treatment for a wide range of psychological difficulties. This means that it is the most recommended psychotherapeutic approach by NICE (National Institute for Health and Clinical Excellence) as it is proven to be effective for the treatment of depression and anxiety.

The word Cognitive in this setting simply means thoughts, imagine it like the cogs in your brain whirring around. Together we look at how your thoughts and beliefs (about yourself, the world and other people) impact on what you do and how you feel emotionally and physically. We aim to create a 'formulation', a bit like a map, to help you understand more about your difficulties, acknowledging where they came from and focusing on how they are being maintained in the present. Once this understanding is developed then together we can work out how to make changes, in a way that feels suitable for you as an individual.

The approach is collaborative and transparent; each session is a joint effort and the rationale for therapeutic strategies is explained. Client goals are identified together at the start of therapy and we review these regularly to ensure that you are getting what you hoped for from therapy.

EMDR, Eye Movement Desensitisation & Reprocessing, works on the cognitive, emotional and physiological aspects of human distress.  It is now recognised as the treatment of choice for PTSD by NICE and the World Health Organisation. There is an ever-growing body of evidence for the efficacy of EMDR for other psychological difficulties such as depression, OCD, stress, generalised anxiety disorder, low self-esteem/low confidence.  (For further information see research by psychologists such as Nanni, et al. 2012., Kowal, 2005, Brown & F. Shapiro, 2006., Gavreau & Bouchard, 2008.) EMDR can be used to enhance self-development as well as treating mental ill health; it allows people to overcome the barriers that prevent them from reaching their personal and professional goals. 

This brief video explains how EMDR can be used to help adults:

To find out more about EMDR see this article published by the British Psychological Society, written by Chartered Psychologist and former EMDR Europe and Ireland President, Robin Logie:


  • Online, telephone and face to face therapy options available
  • Free 15 minute telephone consultation available
  • £75 initial assessment & £75 for each treatment session (including EMDR sessions)
  • Cash, card, bank transfer & cheque payments accepted
  • Therapy room in central Norwich with ramp access and lift if needed

Areas of Specialist Interest

    • Low Self-Esteem
    • Depression
    • Post Natal Depression & Anxiety
    • Work-Related Stress
    • Workplace Wellbeing
    • Post Traumatic Stress Disorder
    • OCD
    • Health Anxiety
    • Worry/Generalised Anxiety Disorder
    • Grounding Strategies

Client Testimonials

  • “I don't think that there are words to express just how much I appreciate your support, insight & the part you have played in re-booting me. Just, thank you.” Female, 39
  • “Thank you for your help and words of encouragement & support.” Female, 60
  • “Fran, thank you so much for helping me and for being so kind and patient. I really appreciate it.” Male, 34